INTERNATIONAL CHECK-IN: Check-in for your International flights must be a minimum of three (3.0) hours prior to the departure time unless otherwise advised by the airline on reconfirmation.

DFAT: To obtain the latest foreign affairs travel advice please refer to either: or or phone toll free 1300-555-135 or Sydney 02-6261-3305. Please be aware that overseas consular assistance cannot override local laws, even where local laws appear harsh or unjust by Australian standards.

SECURITY: Please ensure that you do not have the following in your carry-on baggage: Knives, sharp objects, cutting implements, knitting needles, scissors or tweezers. These items may be carried in hold baggage only. You may be required to demonstrate to security staff that your camera, mobile or computer is an operating unit.

There are restrictions on taking liquids, aerosols and gels through Security onto International flights. Refer to the brochure in your travel documents or visit for details.



Passports, Visas and Health Requirements
You need to ensure that you have at least 6 months validity on your passport from the date of your return to Australia. If travelling on any passport other than Australian you must inform us immediately as it may be necessary to obtain a re-entry visa into Australia or visas for other countries and if you have a previous criminal record you could be denied entry into your country of destination. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey, and we do not accept any liability whatsoever.

Visas, including transit visas, are the passenger’s own responsibility.  For more information please log on to: or Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

Travel Insurance
Your holiday safety and enjoyment is important to us and we support the Australian Government’s recommendation that all people travelling take out travel insurance.

Please ask your consultant for details on the travel insurance products that we provide, including a quote. You must obtain a Product Disclosure Statement (PDS) relating to the travel insurance product you are considering purchasing. We recommend that you read the document thoroughly before making the decision to proceed.

If you have any pre-existing medical conditions (as listed in the PDS) then cover for this may need approval by the Insurer. If you need cover for a pre-existing medical condition that requires approval by the insurer, we are able to provide you with information to assist in completing this application.

If you have taken out another Travel Insurance Policy not offered by Casino Travel Shoppe or believe you have adequate cover from a credit card policy we will require details of the insurance cover that you hold. In the event of a claim, should your Travel Insurance provider require paperwork from our office to support your claim, this will incur a  AU$165.00  administration fee.

If you decline the offer to purchase travel insurance through our office, you will be requested to sign an Indemnity Form before travel documents will be released.

Frequent Flyers, Membership Numbers & Special Requests
Please advise your consultant of your Frequent Flyer,  Cruise line or Hotel Loyalty program membership details for inclusion in your booking. We do not offer advice on Frequent Flyer eligibility on flights that we advertise or that you have booked. For more information on whether your airfare or cruise is eligible for rewards, you must contact the Third Party Provider directly. We do not take any responsibility should Third Party Travel Provider not register your trip. We recommend that you retain copies of your documentation and boarding passes as a record.

Please advise your consultant of any special requests that you have: ie: smoking or non-smoking, aisle or window seats, special dietary requests, airport assistance or hotel room type. Every attempt will be made by us to accommodate your request, and these will be passed on to the Third Party Travel Provider but cannot be guaranteed.

Checked Luggage and Seat Fees
Bookings made on some airlines may not automatically include a check-in baggage allowance. Check-in baggage allowances included in the fare purchased will be listed on your booking confirmation. Baggage fees may be charged directly by the airline for adding or increasing check-in baggage allowances, please note higher charges may be imposed at the airport for any additional requirements that are not pre-arranged. Check-in baggage fees are non-refundable once purchased.

Some airlines allow seating to be requested once tickets are issued. Please advise your consultant if you have any special requests, and whilst these cannot be guaranteed, we will endeavour to provide you with the best options available. Please note: there are some airlines that will charge a fee to request specific seats or exit row seats (terms and conditions vary from airline to airline). Once this fee is paid, seat fees are non-refundable and non-changeable.

International Driving Permits
If you intend driving overseas an International Driving Permit (IDP) is a useful travel document and is required for renting a motor vehicle in many countries. Also most car rental companies require a credit card imprint before allowing the vehicle to be hired. If you require more information on either of these please ask your travel consultant.

Multi Currency Cash Passports / Foreign Currency
We are able to assist you with Cash Passports and Foreign Cash in all major currencies. Casino Travel Shoppe can offer you one of the most competitive rates by simply pre-arranging these prior to your departure, saving both time and money when you arrive at the country you are visiting. Your consultant will be happy to arrange this for you. Please allow at least 3 working days prior to departure for orders to be processed.

Theatre, Special Event & Show Tickets

We are able to book a range of theatre, show and sporting event tickets for you at your destination. Pre-booking ensures your seats and pre-payment ensures that you don’t have to stand in long queues in the hope that you may get a ticket. Ask your consultant for details on what is on and when….we are happy to assist you in any way possible with this.

Ticketing and Documentation
Your consultant will contact you to advise when the documents will be ready. All travel documentation will be available for collection at least 7 days prior to departure, provided payment has been received in full. No documents will be provided until full payment has been received for the trip.